D2C OPERATIONS / FREE TOOL
Find the cost of one failed COD shipment and its expected cost across placed orders.
Find the cost of one failed COD shipment and its expected cost across placed orders.
Expected costs assume the entered RTO probability applies to comparable orders.
THE THINKING BEHIND THE NUMBER
Use this unit-level calculator for one RTO incident. To project a whole month of losses across your order mix, use the D2C RTO Loss Calculator.
Incident cost = forward + reverse shipping + packaging + handling + COD fee + unrecoverable product + other. Expected cost/order = incident cost × RTO probability.
For illustration, enter forward shipping ₹70, reverse shipping ₹70, packaging loss ₹20, handling fee ₹15. With the remaining fields at their starting values, the cost of one rto incident is ₹200.00. Replace these sample figures with your own numbers before making a decision.
Only include genuinely nonrecoverable product cost, not the full product value when stock can be resold.
Use the result alongside your store analytics, product costs and operating context. If the inputs are estimates, treat the output as an estimate too. Change one input at a time to understand what drives the result.
GO DEEPER
Separate the courier journey, handling, COD charges and genuinely lost product value. If returned stock is saleable, do not charge its full cost as a loss. Multiply the incident cost by expected RTO probability for planning.
CLEAR ANSWERS
Enter your own business figures in the labelled fields. The result updates immediately and uses this calculation: Incident cost = forward + reverse shipping + packaging + handling + COD fee + unrecoverable product + other. Expected cost/order = incident cost × RTO probability.
Only include genuinely nonrecoverable product cost, not the full product value when stock can be resold.
No. This calculator is free to use without an account. Its numeric inputs are processed in your browser.
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